Faroese Telecom getting no technical support from Audiocodes

I posted a writeup on Faroese Telecom’s NGN project couple of weeks back. Apparently the telco has deployed VoIP equipment 2 years ago. And although it has found ways to utilize the deployed equipment, the utilization remains minimal. Enterprise VoIP for which the service provider had deployed Broadsoft and Audiocodes products is yet to be launched. Reason? Unresolved technical issues related to Audiocodes media gateways.

To make enterprise VoIP services a reality, the service provider needs to interconnect with the existing PSTN for which it uses the Audiocodes product. Unfortunately the interconnections have not worked as expected. The other problem has been the lack of technical support. The service provider was told that Audiocodes has stopped providing support to the product deployed by Faroese Telecom.

Faroese Telecom is evaluating alternative media gateway vendors that can commit to the requisite technical support. In the mean time it is having fun experimenting with Audiocodes gateways. Having invested in the equipment it cannot obviously afford to throw the gateways away.